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职位名称:高级技术支持(轻工产品部)-上海闵行-04977
发布日期 2019-10-17 工作地点 上海-闵行区
工作年限 3-4年 学 历 本科

Position Summary  

This position is responsible for training, quality control, compliant handling, new capability R&D, test protocol development, technical support on many aspects as assigned to achieve department's business plan as a whole.


Job Responsibilities:   

1. Organize internal training to engineers/customer service/sales, exchange experience and trace the update of regulation and standard worldwide, set up a channel to transfer the useful information; 
2. Manage the vendor workshop/seminar with KAM and retailer/importer/buying office; 
3. Randomly check the project files if comply with relevant quality requirement during the spot check; 
4. Lead the complaint handling and support Compliant Manager to make technical judgment; 
5. Play the technical leading role on audit activities, work with QA to complete the improvement and close the CARs; 
6. Co-ordinate with headquarter or other branches for any technical issues; 
7. New capability R&D (technical perspective) with the inputs from sales or his/her own awareness of new market opportunity and support the lab to set up the facility/competence and make the assessment of the engineers; 
8. Communicate in courteous and effective manner with colleagues and customers in all circumstances including replying queries, technical interpretation and consolidation of chemical and physical requirements; 
9. Technically review test data sheet format, test report format and give approval; 
10. Test protocol development for international key accounts; 
11. Support KAM for tendering activities; 
12. Manage the reporting team in efficient and effective operation; 
13. Give support to Dept. Manager to optimize the department operation structure and procedure; 
14. Perform other duties assigned by Dept. Manager.


Job Requirements:  

1. Bachelor degree or above; major in Electrical, Mechanical, Chemistry or other related subject (Chemistry is preferable); 2. At least 5 years' working experience in TIC industry with reliable working performance; 
3. At least 2 years' working experience in chemical technical support or related job; 
4. Respect and safeguard company's image, reputation and benefit; 
5. Good understanding and fulfillment to working related targets, standards, policies, procedures and Instructions; 
6. Diligence, self-motivation, self-improvement and strong teamwork spirit; 
7. Good communication and interpersonal skills; 
8. Can work independently and efficiently; can work under pressure; 
9. Good computer skill; 
10. Good command of English (German is preferable); 
11. Physical condition allows normal working, stable outputs and business trip as required.




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