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职位名称:客服专员(纺织品及鞋类)-东莞-05048
发布日期 2020-02-10 工作地点 东莞-厚街镇
工作年限 1年 学 历 本科

*工作地:东莞厚街,化学类相关专业优先考虑,欢迎优秀应届生投递~~

Responsibilities:


1. Act and perform according to the Quality Policy; Design test programme for clients;

    遵循质量管理制度开展工作;为客户订制产品测试项目;

2. Handling projects within lead time: Review projects and prepare quotation/checklist/reports;


    在限定时间内完成处理项目;审核项目流程,准备报价单、样品清单以及报告等文件;

3. Have a good knowledge for Buyer requirements and manuals & Key account management;

    熟知客户买家手册及各项要求,熟悉大客户管理;

4. Ensure the settlement of payment;

    确保付款流程合规处理;

5. Provide technical support to sales staff;

    为销售团队提供技术支持;

6. Explain non-compliance points to customers;

    为客户提供技术解答;

7. Keep a professional attitude towards customers and colleagues;


    以专业的态度对待客户及同事;

    

    

8. Strong inter-personal, communication skills: Communicate with customers/work groups as main project/business coordinator for clients;

    具备出色的人际沟通技巧;作为主要的项目协调员与客户团队保持良好高效沟通;

    

    

9. Handle internal and external complaint;

    处理内外部投诉;

    

    

10. Perform other duties assigned by his/her Project Manager/Group Leader.

    完成项目经理、团队领导安排的其他工作任务。


Requirements:

1. Bachelor degree or above;

    本科学历或以上;

2. Majored in chemistry related subjects, such as applied chemistry and so on is preferrable;

    化学相关专业,如应用化学等优先考虑;

3. Good sense of Customer Focus;

    具备良好的客服意识;



4. Positive Spirit/Team Work Spirit;

    工作积极主动,团队意识强;


5. Honest, hard working and interested in learning;

    城市可靠,勤奋好学;


6. Fluent in English/Chinese, both in reading and written;

    中英文读写流利;

7. Computer literate.

    熟练使用常规办公软件。




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